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Returns & Exchanges


HOW TO RETURN AN ITEM?

1.FILL OUT THE RETURNS FORM ENCLOSED IN YOUR PARCEL.
PLACE THE RETURNS FORM AND YOUR ITEM YOU WOULD LIKE TO RETURN INTO A SECURE PACKAGE.
2.TAKE YOUR RETURNS PARCEL TO A COURIER SERVICE OF YOUR CHOICE OR WE RECOMMEND ARAMEX DROP BOX SERVICES (www.aramex.co.za)
3.ONCE YOUR RETURN HAS BEEN DELIVERED AND PROCESSED THROUGH OUR RETURNS DEPARTMENT ( THIS MAY TAKE 10-14 DAYS) WE WILL NOTIFY YOU VIA EMAIL OF YOUR EXCHANGE.

OUR RETURNS ADDRESS:

69 DALE STREET RONDEBOSCH EAST 7780
CAPE TOWN SOUTH AFRICA

PLEASE NOTE THE FOLLOWING:

VADA DOES NOT ISSUE ANY REFUNDS.
VADA WILL NOT BE HELD RESPONSIBLE FOR COLLECTING PARCELS AT THE POST OFFICE/COURIER.
YOU WILL NEED TO RETURN YOUR ITEM WITHIN 14 DAYS OF RECEIVING IT.
VADA IS ABLE TO REJECT A RETURN IF THE GARMENT LOOKS WORN, HAS STAINS OR SMELLS OF PERFUME.