Exchanges Policy


Hi Goddess, oh no, not happy with the fit? Don’t worry we are here to assist in exchanging your order for another style or size of your choice.

Please note we do not accept refunds only exchanges, which will be sent to you via a store credit (discount code to the same value).

If you would like to exchange your order, please follow the process below: 

Please log your exchange by clicking this link: vadaonline.myreturnscenter.com

  1. Once we receive your exchange request, it will be assessed by our team to ensure that the timeframe is still valid (within the 7 day exchange time frame)
  2. We will then forward you a confirmation email with our exchange address and any further details.
  3. Once we receive your item (within 5 working days of our confirmation) we will assess the item/s to ensure that they are in good condition and tags are still intact. (no stains, damages, bra cup dents or perfume smells)
  4. If your item passes our exchange assessment we will then issue a store credit in the form of a discount code that you can use to make another purchase online. If you would like a style that is slightly more expensive you will need to pay in the additional, if the style you would like is less than please send us an email: exchanges@vadaonline.com and we will assist further.
  5. A R99 delivery fee will be deducted from your overall store credit for your new item to be delivered back to you.
  6. Once you repurchase your new item online we will prepare it for you as per our normal order timeframe. (7-14 working days)
  7. You can only exchange within 7 days of receiving your order. Once you go over this timeframe, we unfortunately cannot accept your exchange.

If you need any further assistance, please contact us: exchanges@vadaonline.com and we will try our best to help.