Q: I'VE SEEN AN ITEM BUT I CANNOT SEEM TO FIND IT ONLINE?A: If you see an item on our social media page but do not see it on our website the item may no longer be available.Please email us at firstname.lastname@example.org or DM one of our social media pages to check on restock dates.
Q: WHERE DO YOU SHIP?
A: We ship worldwide.Shipping is free to main city centers in South Africa,an additional shipping charge will be added at checkout for international delivery.
Q: WHAT ARE YOUR SHIPPING OPTIONS WITHIN SOUTH AFRICA?
A: Standard: 5-10 business days-Free of charge.
Express South African Shipping is an additional charge of : R99.00** please note your order must be placed 3 days before your occasion. If the order is made after the cutoff time it will ship the following business day.
Q: HOW DO I TRACK MY ORDER?A: Your order will process between 1-10 business days. Once your order has shipped an email will be sent to you containing tracking information. Additionally please allow 24-48 business hours for your shipment details to update.
Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?A: Upon completion of your order a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete until you reach the page containing your order number. If you have any additional questions feel free to contact our support team at email@example.com. One of our Customer Service representatives will be happy to assist you. Please note to check your spam folder as well as your email may have filtered into that folder.
Q: WHAT IF MY ORDER HAS NOT BEEN DELIVERED?A: If after contacting the courier you still need assistance regarding locating your order feel free to contact us at firstname.lastname@example.org and one of our representatives will be happy to assist you.
Q: HOW DO I PROCESS A RETURN OR EXCHANGE?A: To make an return or exchange please fill out the form included inside your parcel and send it back with your returned merchandise. Once your return parcel is received processing time is 10-14 business days to process your return. A confirmation email will be sent to you once the refund has been processed.PLEASE NOTE WE ONLY PROVIDE MONETARY/CASH REFUND FOR VALID MANUFACTURING FAULTS.SIZE,COLOR OR CHANGE OF MIND WILL BE PROVIDED WITH EITHER AN EXCHANGE OR STORE CREDIT.RETURN POSTAGE COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER AND VADA DOES NOT PAY OR COLLECT RETURN POSTAGE UNDER ANY CIRCUMSTANCE. VADA DOES NOT COLLECT FROM TE POST OFFICE ALL RETURN PARCELS NEED TO BE DELIVERED TO OUR GIVEN ADDRESS.
Q: HAVE YOU RECEIVED MY RETURN ITEMS AND HOW LONG DOES THE REFUND TAKE TO SHOW IN MY ACCOUNT?A: Please allow up to 14 business days for us to process your exchange once we receive your parcel.Once your exchange has been processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 14 business days of us receiving the package please contact our customer service team at email@example.com and one of our agents will be happy to assist you.Refunds can take up to 30 business days once we receive your parcel.
Q: WHAT IS YOUR STORE POLICY?
A: Regular Priced Items bought on vadaonline.com will be accepted for a refund or exchange within 14 days of the purchase date.Please note we only provide cash refunds for manufacturing faults.Size,colour or change of mind will be provided with an option to exchange or a store credit valid for 3 months. All merchandise must be received back in its original form. It must not be worn, altered, damaged, and free of any stains, odours, or distinct smells including perfume.
When applicable refunds will be issued in the same form of original payment type, excluding shipping and handling costs which are non refundable. All tags must be attached when returned. PLEASE NOTE THAT ALL SALE ITEMS, ACCESSORIES, SWIMWEAR, INTIMATES, AND BODYSUITS ARE FINAL.