FAQ


Q: HOW LONG WILL IT TAKE TO RECIEVE MY ORDER?

A: Our standard delivery time frame can take up to 7 working days before dispatch. (The first working day being the business day after the order is placed).This is because our styles are beautifully hand made locally. When an order is placed it is logged with our production team the next business day who gets to work on creating your order perfectly for you.

We do have an urgent delivery option. This is based on the stock we have on hand. Please consult our team if an order is needed urgently and we will try our best to accommodate you. Our urgent order cost in an additional R99.00.

 

Q: WHERE DO YOU SHIP?

A: We ship worldwide.Shipping is free to main city centers in South Africa,an additional shipping charge will be added at checkout for international delivery.

 

 

Q: I'VE SEEN AN ITEM BUT I CANNOT SEEM TO FIND IT ONLINE?

A: If you see an item on our social media page but do not see it on our website the item may no longer be available.Please email us at orders@vadaonline.com  or DM one of our social media pages to check on restock dates.

Q: HOW DO I TRACK MY ORDER?

A: Your order will process between 1-7 business days. Once your order has shipped an email will be sent to you containing tracking information. Additionally please allow 24-48 business hours for your shipment details to update.

Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?

A: Upon completion of your order a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete until you reach the page containing your order number. If you have any additional questions feel free to contact our support team at orders@vadaonline.com. One of our Customer Service representatives will be happy to assist you. Please note to check your spam folder as well as your email may have filtered into that folder.

Q: WHAT IF MY ORDER HAS NOT BEEN DELIVERED?

A: If after contacting the courier you still need assistance regarding locating your order feel free to contact us at orders@online.com and one of our representatives will be happy to assist you.


Q: HOW DO I PROCESS A RETURN OR EXCHANGE?

A: KINDLY CLICK THE FOLLOWING LINK TO VIEW OUR EXCHANGE POLICY https://www.vadaonline.com/pages/return-exchange .

PLEASE NOTE WE ONLY PROVIDE MONETARY/CASH REFUND FOR VALID MANUFACTURING FAULTS.SIZE,COLOR OR CHANGE OF MIND WILL BE PROVIDED WITH EITHER AN EXCHANGE OR STORE CREDIT.RETURN POSTAGE COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER AND VADA DOES NOT PAY OR COLLECT RETURN POSTAGE UNDER ANY CIRCUMSTANCE. VADA DOES NOT COLLECT FROM THE POST OFFICE ALL RETURN PARCELS NEED TO BE DELIVERED TO OUR GIVEN ADDRESS. 

Q: HAVE YOU RECEIVED MY RETURN ITEMS AND HOW LONG DOES THE REFUND TAKE TO SHOW IN MY ACCOUNT?

A: Please allow up to 14 business days for us to process your exchange once we receive your parcel.Once your exchange has been processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 14 business days of us receiving the package please contact our customer service team at exchanges@vadaonline.com and one of our agents will be happy to assist you.Refunds can take up to 30 business days once we receive your parcel.

Q: WHAT IS YOUR STORE POLICY?

A: Regular Priced Items bought on vadaonline.com will be accepted for exchange within 14 days of the purchase date.Please note we only provide cash refunds for manufacturing faults.Size,colour or change of mind will be provided with an option to exchange or a store credit valid for 3 months. All merchandise must be received back in its original form. It must not be worn, altered, damaged, and free of any stains, odours, or distinct smells including perfume.

When applicable refunds will be issued in the same form of original payment type, excluding shipping and handling costs which are non refundable. All tags must be attached when returned. PLEASE NOTE THAT ALL SALE ITEMS, ACCESSORIES, SWIMWEAR, INTIMATES, AND BODYSUITS ARE FINAL.