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Oh no, not happy with the fit? Don’t worry we are here to assist in exchanging your order for another style or size of your choice.
Please note the following:
Due to styles being handmade per order we do not offer refunds only exchanges.
All exchange shipping costs are the responsibility of the customer.
The standard shipping charge will also be added to the new order (The standard shipping charge will need to be paid on the new order even if shipping on the first order was free).
Please ensure that items are in 100% condition when exchanging. We will not accept stains or smells, or broken stitching (Due to the item being stretched). Please ensure that the tag is intact.
Exchanges must be made within 14 days of delivery confirmation.
1. Email us with your name, order number and reason for exchange. Email address: email@example.com
2. We will then forward you a confirmation email with further details to return the order back to us. (Please note shipping costs are paid for by the customer) and we do not collect from the post office. Kindly use a reputable courier company to return your order.
3. Once we receive your item we will assess the item/s to ensure that they are in good condition and the tags are still intact. (no stains, damages, bra cup dents or perfume smells)
4. If your item passes our exchange assessment we will then issue store credit (excluding shipping cost) in the form of a discount code that you can use to make another purchase online (If an item is purchased on sale and you wish to exchange the item we will send you a code with the initial price paid. If the sale is no longer active you will need to pay the difference).
5. Once you repurchase your new item online we will prepare it for you as per our normal order timeframe. (14 working days) Please note during the festive season this could take longer.
We only accept exchanges within 14 days of receiving your order. Once you go over this timeframe, we, unfortunately, cannot accept your exchange.
If your style choice is out of stock you will need to select a different style.
We only allow 1 exchange per order. (If your 2nd item does not fit we are unable to provide another exchange code)
Please note by purchasing on our website you agree to the following exchange policy.